Shipment Policy
Dispatch Policy
1. Order Processing:
We're thrilled you've chosen Afalusz! Orders are processed within 2 business days of receipt. Once your order is processed, you'll receive a confirmation email with tracking information.
2. Shipping Timelines:
We strive to deliver your order to you promptly. Our standard delivery takes between 5 to 7 business days. Please note that delivery times may vary based on your location and unforeseen circumstances.
3. Tracking Your Order:
Stay in the loop with your order's progress. Use the tracking number provided in your confirmation email to monitor your shipment's journey in real time.
Delivery Policy
1. Timely Delivery:
We're committed to getting your order to you on time. Our estimated delivery window is between 5 to 7 business days from the date of order confirmation.
2. Delays and Exceptions:
While we make every effort to adhere to the delivery schedule, factors like weather conditions or logistical challenges may occasionally lead to slight delays. We appreciate your patience during such situations.
Return and Exchange Policy
1. Eligibility for Returns and Exchanges:
Your satisfaction is important to us. If you're not entirely happy with your purchase, you can raise a return or exchange request within 3 days of receiving your order.
2. Return Process:
To initiate a return, contact our customer care team at cc@afalusz.comwithin 3 days of receiving your order. Once your request is approved, you'll receive instructions for sending the item back.
3. Exchange Process:
For exchanges, follow the same process as returns. Once your return is received and inspected, we'll process your exchange and ship the replacement item within 2 business days.
4. Return Shipping Costs:
Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item shipped, defective product).
5. Return Condition:
To be eligible for a return or exchange, items must be unused, in the same condition as received, and in their original packaging with all tags intact.
6. Refunds:
Upon receiving and inspecting your returned item, we'll process your refund within 5 business days. The refund will be issued to your original payment method.