1. Order Cancellation:

We understand that plans can change. If you wish to cancel your order, please contact our customer care team at cc@afalusz.com as soon as possible.

 

2. Cancellation Window:

You can cancel your order within 24 hours of placing it. After this period, we might have already processed your order for shipping, and cancellation may not be possible.

 

3. How to Cancel:

To initiate a cancellation, send an email to cc@afalusz.com with your order number and a request for cancellation. Our team will review your request and confirm the cancellation if it's within the permissible window.

 

4. Refund Process:

If your order is cancelled within the allowed timeframe, we will process your refund promptly. The refund will be credited to your original payment method within 5 business days.

 

5. Post-Cancellation Orders:

If you decide to reorder after cancelling an order, kindly place a new order on our website. Cancellation of an order does not guarantee availability of the same items upon reordering.

 

6. Exceptions:

Please note that certain items, especially those that are personalized or customized, may not be eligible for cancellation. Additionally, if your order has already been shipped before the cancellation request, you may need to follow our return and exchange policy for further assistance.